Plumbing FAQ — Answers From Colorado's Best Plumbers
Straight answers to the questions Colorado homeowners ask us most. Don't see yours? Call (888) 480-9811 any time.
Do you offer 24/7 emergency plumbing in Colorado?
Yes. Rick Staley's Plumbing answers the phone live 24 hours a day, 7 days a week, including holidays, and dispatches emergency plumbers to every city in Colorado. There are no overtime charges for nights or weekends.
How fast can a plumber get to me?
For emergencies we prioritize same-day — and often same-hour — response. Our plumbers are positioned across the Front Range, Western Slope, mountain communities, and the Eastern Plains, so help is never far.
Do you charge for estimates?
No. We provide free, upfront, written estimates before any work begins, so you always know the price first.
Which areas do you serve?
Every city and town in Colorado, from Denver, Colorado Springs, Aurora and Fort Collins to Grand Junction, Durango, Pueblo, and the smallest mountain and plains communities. Find your city on our locations page.
What plumbing services do you provide?
Emergency plumbing, drain cleaning, hydro jetting, sewer line repair and replacement, trenchless sewer repair, sewer camera inspection, water heater repair, replacement and installation (including tankless), leak detection, slab leaks, repiping, toilet, faucet, shower and garbage disposal repair, sump pumps, water softeners, backflow testing, gas lines, plumbing inspections, and commercial plumbing.
Do you work on commercial properties?
Yes. We serve restaurants, offices, retail, multi-family, and industrial properties with scheduled maintenance and 24/7 emergency response.
Is your work guaranteed?
Yes. Every repair and installation is backed by our satisfaction guarantee, and we honor all manufacturer warranties on the equipment we install.
How do I shut off my water in an emergency?
Find the main shutoff valve — usually where the water line enters the house (basement, crawlspace, utility room, or near the water heater) — and turn it clockwise until it stops. If you cannot find it or it will not close, call us and we will walk you through it on the phone while a plumber is on the way.
Can you replace my water heater the same day?
In most cases, yes. Our trucks carry common water heater sizes and we stock tankless units for next-day installation.
Do you handle frozen pipes in winter?
Absolutely. Frozen and burst pipe repair is one of our most common winter calls across Colorado. We thaw pipes safely, repair any damage, and insulate to prevent a repeat.
Still have a question?
Our plumbers are available 24/7. Contact us or browse our plumbing guides for help with toilets, drains, water heaters and leaks.